Training Tips Library

Welcome to the Training Library. Here you will find tips and processes that range from a brief tip presented in a sentence or two, to an entire step-by-step process presented in a more lengthy lesson.

To find what you need, you can click on the Tags to the right, do a search at the upper right of the Home Page, or simply browse through the titles below and click on the ones you'd like to review.

Stop Asking to Ask

Avoid this common question that is not only unnecessary, but makes you look tentative and unconfident.

Not All Questions Are Good Ones. How to Ensure Yours Are

Most good salespeople know that we need to ask questions to be successful. But not all questions are good questions. Some actually lead us down a dead end.

What Makes Them Special?

Think of "special" questions you might ask to gain deeper knowledge about your prospects and customers.

Ideas for Getting Contact Names

Art shares some ideas on getting prospect names even when compan policy won't allow operators to divulge them.

Speak the Language of The Customer

Art shares some examples regrding the need to use the same language your customers actually use.

Find Out Why They Asked the Question

Here's what to do whenever the prospects asks unusual or irrelevant questions.

More Follow-Up Call Tips

Art present three simple techniques to help you make better follow-up calls.

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